FAQ

Frequently asked questions

How quickly will my order ship


Orders that are in stock are shipped out within three business days. If the product has to be made you will be notified, it usually takes two to three weeks for the making of our beautiful handmade products. We are still a learning team and are working together to get your order to you as quickly as possible, as soon as it is placed. Thank you for your patience and understanding.




Do you ship internationally?


Yes we ship internationally. We use DHL as our international shipping provider and our shipping rates vary based on this service. We are unable to include import duties, fees or taxes at this time. Any additional costs incurred upon delivery are the responsibility of the recipient.




Where can I learn about the latest product?


Follow Us on Facebook and Instagram at delpalomargt you can directly purchase products also there.




I tried to contact you via e-mail but have not heard back, when can I expect a response?


Your questions and opinions are very important to us. Our costumer service team is working to reply to your email as soon as possible, we normally answer within three business days.




How can I return an item?


We hope you love your purchase, but if for any reason you need to return something to us, send your item back within 14 days of receiving the product to the adress below. We are sorry but we have no exchanges at this time. Please include your order number on the outside of the package. 20 calle 5-34 zona 10 Guatemala City Del Palomar Store Any products you return must be in the same condition you received it and in the original packaging. Please keep the receipt. We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable




Wholesale Inquiries


We are a company that has a wide array of products, from handmade pillows and throws to passementerie and bedwear. To ceramic and various antique items, as well as furniture. Also, we count with more than 500 different textile designs. And the beauty of our store is that anything you dream of can practically be made by us. We cater to a diverse set of costumers including the homeowner looking to incorporate design pieces and fabrics into their name and lifestyle, interior designers and hotels who want to partner with us to create a more customized product to meet their needs, and finally retailers looking to broaden their product selection. If you are interested in carrying Del Palomar home decor products and accessories please e-mail us at delpalomar@gmail.com or gaby.cos@delpalomar.com or call us at PBX +502 23680135





© 2019 Del Palomar