Our hours of operation for shipping are tuesdays and thursdays from 9 am to 6 pm excluding weekends and mayor Guatemalan holidays. Orders that are on stock will ship within three business days after you order online.
If the product has to be made you will be notified, it usually takes two to three weeks for the making of our beautifull handmade products.
International Shipping: (Does not account for time spent at costums, border inspection facilities etc.)
We use DHL as our international shipping provider and our shipping rates vary based on this service.
*ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
USA: 2-4 business days
Canada: 2-4 business days
Miami: 1-2 business days
South America: 2-4 business days
Mexico: 2-3 business days
We are not responsible for any fees required by costums for any reason. All shipping fees we require will be clearly shown to you alongside service and estimated transit time upon checkout.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
RETURN & EXCHANGE POLICY
We hope you love your purchase, but if for any reason you need to return something to us, send your item back within 14 days of receiving the product to the adress below. We are sorry but we have no exchanges at this time. Please include your order number on the outside of the package.
20 calle 5-34 zona 10 Guatemala City
Del Palomar Store
Any products you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.